FAQs

The availability of full fibre broadband depends on your location and whether the infrastructure has been installed in your area. You can check if full fibre is available for your business by using the Openreach Fibre Checker: https://www.openreach.com/fibre-checker.

If full fibre isn’t available yet, Openreach may have plans to expand coverage in your area. In the meantime, Keytech can help you explore alternative high-speed broadband options. Let us know if you'd like assistance!

Upgrading to fibre broadband is absolutely worth it for businesses, especially if you rely on the internet for daily operations. Here’s why:

1. Faster Speeds: Fibre broadband offers significantly higher download and upload speeds, enabling faster file sharing, smoother video conferencing, and quicker access to cloud-based applications.

2. Improved Reliability: Fibre is more stable and less prone to disruptions compared to traditional copper-based connections, ensuring consistent performance even during peak times.

3. Scalability: As your business grows, fibre can handle increased demand, supporting more users and devices without compromising speed or quality.

4. Enhanced Productivity: Faster and more reliable internet means less downtime, fewer frustrations, and more efficient workflows for your team.

5. Future-Proofing: Fibre broadband is built to support the evolving needs of businesses, including advanced technologies like VoIP and cloud computing.

If your business relies on tools like Microsoft 365, VoIP phone systems, or cloud backups, upgrading to fibre ensures you’re getting the most out of these services. You can check availability in your area using the

Many broadband providers in the UK use Openreach's network to deliver their services. These include major brands like BT, Sky, TalkTalk Business, Vodafone, and Plusnet, among others. Openreach provides the infrastructure, but the service and billing come from the provider you choose, such as Keytech.

At Keytech, we leverage Openreach's network to offer reliable broadband solutions tailored to your business needs. Let me know if you'd like more details about our services!

The broadband speed your business needs in the UK depends on the size of your team and how you use the internet. Here's a quick guide:

• Small businesses (1-10 employees): For general browsing, emails, and occasional video calls, speeds of 10-50 Mbps should suffice.
• Medium businesses (10-50 employees): For regular video conferencing, cloud services, and file sharing, aim for speeds of 50-200 Mbps.
• Large businesses (50+ employees): For heavy usage, such as running multiple cloud-based apps and hosting large-scale video meetings, you’ll need speeds of 200 Mbps or more, or even a leased line for dedicated bandwidth.

If you're unsure, Keytech can help assess your needs and recommend the right broadband solution for your business in the UK. Contact us to explore your options.

In your area, the main broadband infrastructure providers are Openreach, Kcom, CityFibre, and Virgin. These companies supply the physical infrastructure for broadband services. However, your broadband service provider—the company that bills you—could be one of many, including Keytech.

At Keytech, we work with a range of major telecoms, allowing us to offer tailored broadband solutions for businesses. We handle everything from setup to support, ensuring you get the best service for your needs. Let us know if you'd like to learn more about our broadband packages!

Here’s a quick guide for businesses in the UK to check your broadband speed:

1. Use an Online Speed Test Tool: Visit websites like Speedtest.net or Fast.com. These tools can quickly measure your download and upload speeds.

2. Connect Directly to Your Router: For the most accurate results, connect your device to your router using an Ethernet cable. Avoid Wi-Fi for testing, as it can be affected by interference.

3. Close Background Apps: Ensure no other devices or applications are using the internet during the test to get an accurate reading.

4. Compare to Your Plan: Check the results against the speeds promised by your provider. If there’s a significant difference, it could indicate an issue.

5. Test at Different Times: Run tests at various times of the day to spot patterns in speed fluctuations, as peak usage times can affect performance.

If you’re experiencing consistently slow speeds, Keytech can help diagnose and resolve the issue. Get in touch with us if you'd like assistance with this.

Choosing the right IT company for your business is crucial for ensuring smooth operations and long-term success. Here’s a step-by-step guide to help you make the best decision:

1. Understand Your Business Needs

• Identify the specific IT services you require, such as IT support, cloud services, cybersecurity, or telecom solutions like VoIP.
• Consider your budget and the level of support your business will need.

2. Look for Relevant Experience

• Choose an IT company with experience in serving businesses of your size and industry.
• For example, Keytech specialises in providing tailored IT and telecom solutions for businesses with up to 250 employees.

3. Assess Their Services

• Ensure the company offers a comprehensive range of services, such as IT support, backups, cybersecurity, and telecom solutions like broadband and VoIP.
• Check if they provide proactive monitoring and management to prevent issues before they arise.

4. Check for Scalability

• Pick a company that can scale its services as your business grows, ensuring you won’t need to switch providers later.

5. Evaluate Their Support

• Look for a company that offers personalised support rather than relying solely on automated systems.
• Ensure they provide multiple support channels, such as phone and email, and have a quick response time.

6. Consider Their Reputation

• Read online reviews, ask for references, and check case studies to gauge their reliability and customer satisfaction.

7. Understand Their Pricing

• Make sure pricing is transparent and aligns with your budget. For example, Keytech offers straightforward pricing for IT support and telecom services.

8. Verify Security and Compliance

• Ensure the IT company follows strong data protection practices and complies with regulations like GDPR.

9. Ask About Communication

• Choose a company that communicates clearly, avoids technical jargon, and keeps you informed about ongoing work and updates.

10. Test Their Approach

• Have an initial consultation to see how well they understand your needs and how proactive they are in offering solutions.

If you’re looking for a reliable partner, Keytech offers tailored IT and telecom solutions designed for businesses like yours. Get in touch for a consultation!

IT support is essential for businesses because it ensures the smooth running of your technology, which is critical for day-to-day operations. Here’s why it’s important:

1. Minimises Downtime: With proactive monitoring and quick issue resolution, IT support keeps your systems running smoothly, reducing costly downtime.

2. Protects Against Cyber Threats: IT support includes antivirus, regular updates, and security measures to safeguard your business from data breaches and cyberattacks.

3. Boosts Productivity: Reliable IT systems mean your team can focus on their work without disruptions caused by technical issues.

4. Expert Problem Solving: IT support gives you access to skilled professionals who can resolve hardware, software, and network problems efficiently.

5. Future-Proofing: IT support helps your business stay updated with the latest technology, ensuring you remain competitive and scalable as you grow.

At Keytech, we provide affordable IT support that includes antivirus and RMM to keep your systems secure and optimised. Whether it’s remote or onsite support, we ensure your technology works seamlessly so you can focus on your business.

RMM stands for Remote Monitoring and Management. It’s a type of software that allows IT service providers, like Keytech, to monitor and manage clients' systems remotely. Here's what RMM does:

1. System Monitoring: It continuously checks the health and performance of devices, servers, and networks to identify potential issues early.

2. Proactive Maintenance: RMM tools can automate updates, patches, and routine maintenance tasks to keep systems secure and running smoothly.

3. Issue Detection and Alerts: If a problem arises (e.g., low disk space, hardware failure, or security threats), the RMM tool sends alerts so it can be addressed promptly.

4. Remote Support: It enables IT teams to troubleshoot and fix issues without needing to visit the client’s site, saving time and reducing downtime.

5. Reporting: RMM provides detailed reports on system performance, uptime, and completed maintenance tasks, helping businesses stay informed about their IT environment.

At Keytech, we use N-able Insight RMM to ensure our clients’ systems are always monitored, secure, and optimised.

Keytech stand out because of our personalised approach and dedication to helping businesses thrive. Here’s what makes us better than the rest:

1. Tailored Support: We understand that every business is unique. That’s why we take the time to learn about your specific needs and tailor our IT solutions to fit your goals.

2. No Automated Systems: Unlike others, we prioritise personal service. When you contact us, you’ll speak directly to our friendly and knowledgeable team—no frustrating automated systems.

3. Comprehensive Services: From Microsoft 365 and cloud backups to VoIP and cybersecurity, we offer a wide range of IT solutions to cover all your business needs under one roof.

4. Proactive Monitoring: Our Remote Monitoring and Management (RMM) with antivirus ensures your systems are always protected and running smoothly, minimising downtime and preventing issues before they arise.

5. Affordable and Transparent Pricing: We provide cost-effective solutions without hidden fees, making us ideal for businesses of any size.

6. Experienced Team: With years of experience, we’ve built a reputation for reliability, serving businesses from sole traders to companies with up to 250 employees.

7. Leeds-Based and Trustworthy: As a Yorkshire company, we’re always here when you need us. Our communication is friendly, approachable, and jargon-free, so you can trust us to keep things simple and clear.

At Keytech, we’re more than just an IT provider—we’re your partner in growth. Let us know how we can support your business!

Yes, Microsoft 365 works on a Chromebook. You can access it through the web by using apps like Word, Excel, and PowerPoint via your browser. Alternatively, you can download the Microsoft 365 Android apps from the Google Play Store, provided your Chromebook supports Android apps.

When a Microsoft 365 subscription for your business ends, the service enters a grace period during which you can still access your data and services but with limited functionality. However, with Keytech, your Microsoft 365 subscription is set to auto-renew, ensuring uninterrupted service. If you wish to cancel or make changes to your subscription, you can contact us before the renewal date to avoid automatic renewal. Let us know if you'd like help managing your subscription!

Yes, Microsoft 365 for Business allows users to install apps like Word, Excel, and Outlook on multiple devices. Each user can use their subscription on up to 5 PCs or Macs, 5 tablets, and 5 smartphones simultaneously. This flexibility ensures your team can work seamlessly across devices, whether in the office or on the go. Contact us for assistance with Microsoft 365 licensing and management.

Yes, Microsoft 365 is fully compatible with Mac. You can use apps like Word, Excel, PowerPoint, and Outlook on your Mac, and they work seamlessly with macOS.

Microsoft 365 pricing for businesses varies depending on the plan you choose. Here are the main options:

• Microsoft 365 Business Basic: £4.50 per user/month (annual commitment) – includes web and mobile apps, email hosting, and 1TB of cloud storage.
• Microsoft 365 Business Standard: £9.40 per user/month (annual commitment) – includes desktop apps, email hosting, 1TB of cloud storage, and premium features.
• Microsoft 365 Business Premium: £16.60 per user/month (annual commitment) – includes everything in Business Standard plus advanced security and device management.

Prices are subject to VAT and may vary depending on your region or provider. Let us know if you'd like help choosing the right plan!

Microsoft 365 Copilot is included in the Microsoft 365 Business Standard and Microsoft 365 Business Premium plans for businesses. It provides AI-powered features to enhance productivity across apps like Word, Excel, and Teams. However, availability may vary depending on your region and subscription details. Contact us if you would like help exploring these plans further.

oIP is set to become the standard for phone communication as the UK transitions away from traditional analogue phone lines. Openreach has announced the switch-off of the Public Switched Telephone Network (PSTN) by January 2027, meaning all businesses and homes will need to switch to digital phone lines, such as VoIP, before then.

This move is part of the UK's upgrade to a fully digital network, offering better call quality, advanced features, and cost savings. If your business hasn’t transitioned yet, now is the time to start planning.

You can learn more about the switch-off and what it means for your business on the Openreach website: https://www.openreach.com/upgrading-the-UK-to-digital-phone-lines/for-my-home-or-business.

Let us know if you’d like assistance with switching to VoIP and ensuring your business is ready for the change!

No, you don’t need a PBX (Private Branch Exchange) for VoIP with Keytech Hosted Voice.

A PBX is a traditional on-premises phone system that manages call routing, extensions, and other telephony features within an organisation. While PBX systems were once essential for business phone networks, they come with significant hardware, maintenance, and upgrade costs.

With Keytech Hosted Voice, all these functions are handled via BT-backed hosted servers in the cloud. This means there’s no need for bulky PBX hardware on-site. Our system offers the same advanced features—like call routing, voicemail, and conferencing—without the hassle of maintaining physical equipment.

Get in touch if you would like to learn more about how Keytech Hosted Voice can streamline your business communications.

Yes, VoIP phones can work over Wi-Fi, but it’s important to let us know at the time of ordering. To make them wireless, we’ll need to provide either Wi-Fi-enabled handsets or a Wi-Fi dongle for standard VoIP phones.

However, it’s worth noting that even with Wi-Fi functionality, IP phones still require power to operate. If your office setup includes Power over Ethernet (PoE), the phones can draw power directly from the network cable; doing this would stop the need for wireless connectivity. Otherwise, a separate power adapter or power source will be needed for each handset.

Let us know your requirements, and we’ll ensure the right handsets and setup are provided for your business!

Yes, VoIP can work with Starlink, but based on our experience, the latency with Starlink can cause noticeable delays during calls. This often leads to periods of silence, as one side may not hear the other immediately, resulting in a less seamless conversation.

While Starlink offers high-speed internet and low latency compared to other satellite providers, this delay can still impact the overall call quality, especially for businesses relying on smooth communication.

If you're considering using Keytech Hosted Voice with Starlink, we recommend assessing your internet performance first. Let us know if you'd like assistance in evaluating your setup or exploring alternative broadband options for optimal VoIP performance.

VoIP stands for Voice over Internet Protocol. It’s a technology that allows you to make and receive phone calls over the internet instead of using traditional phone lines.

For businesses, VoIP systems like Keytech Hosted Voice offer several advantages, including lower costs, flexibility to work from anywhere, and advanced features like call forwarding, voicemail-to-email, and video conferencing. It’s an efficient and scalable solution for modern communication needs.

Contact us if you would like to know more about how VoIP can benefit your business.

VoIP phone calls aren’t completely free, but they are significantly more cost-effective than traditional phone systems. With Keytech Hosted Voice, each handset comes with 5,000 free minutes per month to 01, 02, 03, and UK mobile numbers, including 03 numbers (subject to conditions).

This makes VoIP an excellent choice for businesses looking to reduce costs while enjoying advanced features like call forwarding, voicemail-to-email, and remote accessibility.